WHPRMS' May 2009 Webinar:
Managing the Patient Experience

Join us for a Webinar on May 27
Positive word of mouth builds business and nothing builds positive word of mouth more quickly and effectively than a great experience. Health care marketers play a pivotal role in helping leaders and staff to understand and improve the patient experience. No amount of advertising can re-shape or undo a bad patient experience.
Join author, consultant and customer service expert, Kristin Baird for a memorable lunchtime webinar and find out how your customers define moments of truth and just when those moments of truth occur.
You will learn to identify key touch points in the experience pathway that can promote or destroy trust and ultimately your reputation. Using case examples and stories gleaned from mystery shopping research, the presenter will describe how marketing and PR professionals can leverage their communication skills to foster a culture of excellence. Participants will receive a copy of Kris Baird’s experience mapping tool.
Title: WHPRMS' May 2009 Webinar: Managing the Patient Experience
Date: Wednesday, May 27, 2009
Time: 12:00 PM - 1:00 PM CDT
After registering you will receive a confirmation email containing information about joining the Webinar.
System Requirements
PC-based attendees
Required: Windows® 2000, XP Home, XP Pro, 2003 Server, Vista
Macintosh®-based attendees
Required: Mac OS® X 10.4 (Tiger®) or newer
Space is limited.
Reserve your Webinar seat now at:
https://www2.gotomeeting.com/register/792654827


WHPRMS Annual Conference
Hyatt Regency, Milwaukee, Oct 7-9, 2009

333 West Kilbourn Avenue,
Milwaukee, Wisconsin, USA 53203
http://www.milwaukee.hyatt.com

Want to participate in the conference planning?

Contact Jim Tome today to learn how you can get involved.